FAQ & Policies

Each item lists its deposit — roughly 25–50% of the rental value (for example, $75 on a bounce house). Appliance deposits equal one month's rent. The deposit is collected together with your rental payment via the secure payment link we send at confirmation. You pay nothing when you submit a request.

Event rentals: same day as pickup, after a quick inspection. Appliances: within 3 business days of return. Refunds go back to your original payment method automatically.

Normal wear (scuffs, grass stains, ordinary dirt) is on us — always. Damage beyond that (tears, burns, missing parts, water damage to electronics) is deducted from the deposit at repair or replacement cost, with receipts. If damage exceeds the deposit, we'll work out the difference fairly. Mechanical failures of appliances and tools are 100% our responsibility.

Submit a request (free), we confirm availability — usually within the hour — then you get a secure card payment link covering rental + deposit. Your booking is locked once paid. We also take Venmo and Zelle on request.

Inflatables can't run in rain or winds over 20 mph — safety first. If weather forces a cancellation, you choose: free reschedule to any open date, or a full refund including deposit. Tents are the rain backup, and they go fast on wet weekends — book early.

Cancel 72+ hours before delivery: full refund. Within 72 hours: full refund minus a $25 booking fee, or a free reschedule credit good for 12 months. Weather cancellations are always free (see above).

Rates run 15–25% higher Memorial Day through Labor Day and on holiday weekends (July 4th, Labor Day) — that's peak demand season and standard across the industry. The price quoted at confirmation is always your final price.

Every unit is cleaned and sanitized before each rental, inspected for damage, and anchored per manufacturer specs at setup. We walk you through the safety rules at delivery. Adult supervision is required whenever the unit is in use.

No credit checks, no inflated "ownership" pricing, no pressure. A simple month-to-month agreement, a one-month deposit, fair local rates, and free repairs. Cancel anytime with 30 days' notice and we haul the appliance away free within our service area.

Yes — Zone 3 and 4 delivery covers border towns and neighboring counties (Manitowoc, Ozaukee, Fond du Lac). Full neighboring-county coverage is rolling out — ask and we'll do our best to reach you.